As a highly experienced design and experience consultant I specialise in the intersection of product design, interior environments, and customer experience. With a career rooted in craftsmanship, heritage brands, (Mulberry and Highgrove) as well as luxury hospitality settings, I have the ability to transform vision into commercially successful and emotionally engaging outcomes.

My work is centred on helping businesses unlock their full potential through thoughtful design, refined customer journeys and strategic positioning. I understand that exceptional products and environments are not simply seen, they are experienced, remembered and valued. By combining creative insight with commercial understanding, I help attract discerning customers, build loyalty and create meaningful and lasting impact.

This service is not only aimed at businesses that are struggling, any organisation can benefit from an independent, objective perspective. A fresh pair of eyes can often identify opportunities to improve processes, increase efficiency, enhance customer experience and ultimately support sustainable business growth.

In an increasingly AI-driven world, genuine human experience has never been more valuable. While technology continues to reshape the way we work, it cannot replace emotional intelligence, empathy or the subtle details that define outstanding customer service.

With over thirty years of experience, I have combined a broad range of skills and expertise across a wide spectrum of design-led services. I believe that attention to detail is the foundation of exceptional results and I take pride in identifying the subtle improvements that can make a significant impact. Whether enhancing a brand, refining a process or developing a creative solution, my focus is always on delivering thoughtful, effective outcomes that add lasting value.